Refund policy

Last updated: November 2026

Seller: Trendbays, Via Marco Polo 39, Trieste, Italy
Email: trendbays1@gmail.com
VAT number: [add once you have it]

1. Right of withdrawal

You may withdraw from your purchase within 15 business days of receiving your order, without giving a reason. To do so, email trendbays1@gmail.com with your name, order number, and a clear statement that you wish to withdraw. You may also use the withdrawal form at the bottom of this page.

2. Returning the item

After notifying us, send the item back within 14 days. We will give you the return address by email. Please do not send returns to any other address. Items must be unused, in their original packaging, and in the condition you received them. You are only liable for any loss in value caused by handling beyond what is needed to check the product.

3. Return shipping costs

You pay the cost of returning the item, unless it is defective, damaged, or not what you ordered. In those cases we pay.

4. Refunds

We refund you within 14 days of receiving your withdrawal notice. We may wait until we receive the item (or proof you sent it) before refunding. Refunds go to your original payment method and include the standard shipping cost you paid. Delivery options more expensive than our standard one are not refunded.

5. Item not as described, damaged or defective

Contact us within 15 business days of delivery with your order number and photos. We will, at your choice where possible, replace the item or refund you in full, including return shipping.

6. Orders not received

If your order has not arrived within 15 business days of the estimated delivery date, contact us and we will refund you in full.

7. Legal guarantee

Under Italian and EU consumer law, you are entitled to a 2-year legal guarantee on goods that do not conform to the contract. Please report a defect within 2 months of discovering it. This policy does not affect your statutory rights.

8. Exceptions

The right of withdrawal does not apply to:

  • Custom or personalized items
  • Sealed hygiene or health-protection products once opened
  • Sealed audio, video, or software once opened
  • Perishable goods

9. Withdrawal form

(Complete and send by email only if you want to withdraw.)
To Trendbays, Via Marco Polo 39, Trieste, Italy, trendbays1@gmail.com:
I hereby give notice that I withdraw from my contract for the following goods: [item]
Ordered on / received on: [date]
Name: [name]
Address: [address]
Date: [date]